| CAS makes every effort to ensure that your issues reach you promptly. Please contact us if you do not receive an item you have ordered from CAS. Our policy is to replace missing issues, provided they are claimed by subscribers within certain time limits specified below.
CAS attempts to honor claims whenever possible; however, certain restrictions apply. For instance, claims cannot be honored if items are missing because of failure to report a change of address or because a copy is lost or missing from your files.
When submitting a claim, identify the product and reason for the claim, and include the issue number, volume number, customer name, and CAS account number. (Your account number is located above your address on the mailing label and is printed on your subscription invoice.) This information will help us ensure fast and efficient service. Please refer to the table below to determine the claim period for your area.
To submit a claim you should contact CAS Customer Center or use this web-based form. |
| Geographic area |
Delivery Method
(1) |
Estimated delivery times |
Allowable claim period
from publication date |
| United States |
periodical mail |
3 to 6 weeks |
3 months plus estimated delivery time |
| Canada & Mexico |
surface mail |
4 to 6 weeks |
3 months plus estimated delivery time |
| Caribbean countries |
surface mail |
6 to 8 weeks |
4 months plus estimated delivery time |
| South & Central America |
surface mail |
10 to12 weeks |
6 months plus estimated delivery time |
| Europe |
air to surface |
3 to 5 weeks |
3 months plus estimated delivery time |
| Japan |
air to surface |
3 to 5 weeks |
3 months plus estimated delivery time |
| Far East countries |
air to surface |
4 to 6 weeks |
3 months plus estimated delivery time |
| India & Pakistan |
air to surface |
8 to 10 weeks |
4 months plus estimated delivery time |
Africa, Australia
Mid-East countries
and all others |
air to surface |
4 to 6 weeks |
3 months plus estimated delivery time |
|
If you are a non-U.S.A. subscriber whose CAS products are being shipped to a U.S.A. freight forwarder (shipping agent or drop shipper) or subscription agent, please submit your claim within the same allowable claim period as designated for U.S.A. claims: 90 days from publication date plus the estimated delivery time of 3 to 6 weeks.
If you have your CAS subscriptions delivered to a freight forwarder, CAS is not responsible for final delivery from the freight forwarder to your organization.
(1) All CD-ROM products are shipped via 1st class for U.S. and airmail for international shipments. |
Updated 12/29/2011 3:30:53 PM
