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SciFinder Technical Support

This page provides:

• Contact information for the CAS Software Support Team
• Answers to the most commonly asked technical questions
• Help for software download, installation, configuration, or other technical problems

05/07/2008 - New Mac version of SciFinder 2007 available - This new version runs on Mac OS X Leopard (10.5) without using Rosetta.

11/08/2007:  If you do not have access to the newest version, a quick fix is available for SciFinder 2007 for Mac OS X (original release version) running on Leopard. 

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The CAS Software Support Team is available:

Hours: Phone: Fax: E-mail:

7 a.m. - 8 p.m. U.S. Eastern Time, Monday - Friday 800-753-4227 (North America), voice menu option 4 614-447-3731 (worldwide), voice menu option 4 614-447-3854 Request Assistance from Software Support Team

 

 

Hours and toll-free telephone number for Europe

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Choose your question from the list below for immediate, web-based answers.

Question	SciFinder 2007	SciFinder 2006
Is SciFinder 2007.3 Vista compatible?	Yes
I see an error message about the network or about communicating with the CAS server.  What should I do?	Windows Mac OS X	Windows Mac OS X
I see an error message about my login information.  What should I do?	Windows Mac OS X	Windows Mac OS X
How do I transfer references from SciFinder to EndNote, Procite, or Reference Manager?	Windows Mac OS X	Windows Mac OS X
How do I tell SciFinder to save my Login Information?	Windows Mac OS X	Windows Mac OS X
How can I increase SciFinder performance?	Windows	Windows
How do I know when my Keep Me Posted (KMP) results are available?	Windows Mac OS X	Windows Mac OS X
I need to enter proxy information into the site.prf file for BLAST searching.  How do I find our proxy information?	MSIE	MSIE

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If your installation of SciFinder is functioning correctly, but you have questions such as how to perform better searches or create structure or substructure searches, see the SciFinder How To Guides or SciFinder Search Strategies.

For answers to questions or help with issues not addressed here:

• How to use SciFinder: contact CAS Customer Care
• Other technical issues: contact CAS Software Support Team